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Sr. Scrum Master - Enterprise Contact Center Innovation

Bancaire et Finance

31 jours | Buffalo, New York, United States | M&T Bank

Sr. Scrum Master - Enterprise Contact Center Innovation

31 jours | Buffalo, New York, United States | M&T Bank

M&T Bank

Date de début :mars 19

Appliquer avant :avril 20 2021

Industrie : Bancaire et Finance,

Type :Temps plein

Niveau d'ancienneté :

Description du poste

Institutional Client Services (ICS) Team Overview

The ICS team delivers and supports all the technology used in Global Capital Markets, Retirement & Institutional Client Services and M&T Insurance Agency. We deliver innovative, secure, compelling technology solutions rapidly to enable our global clients to conduct business quickly and efficiently while delivering business value to the company. This has been one of the fasted growing businesses within our Company.


Provides servant-leadership and mentorship to multiple cross-functional agile teams through effective application of Agile principles and frameworks including Scrum, Kanban and Extreme Programming (XP). Strengthens understanding of effective practices, theories and techniques to support continuous improvement. Educates and coaches teams to create an environment that fosters self-organization, cross-functionality, collaboration, conflict resolution, transparency and continuous improvement. Visualizes, communicates and radiates team information to keep their work and impediments visible to stakeholders.

Primary Responsibilities

  • Managerial/Supervisory Responsibilities as a Scrum Master

    While not having direct management responsibility, the position manages activities through influence, accountability and ownership, functioning in an agile environment.
  • Bachelor’s degree and a minimum of 4 years’ proven general management, project analysis or project management experience, OR in lieu of a degree, a combined minimum of 8 years’
  • Serve as Scrum Master, establishing familiarity with scope and project objectives, helping to establish clear roles and responsibilities for project team members
  • Facilitate meetings with team for purposes of idea generation, planning, retrospection, problem-solving, and alignment
  • Work with the product owner and facilitate development of product backlog
  • Measure project performance utilizing appropriate tools and techniques to monitor progress; identify and quantify variances, complete required corrective actions, and communicate to stakeholders as a Scrum Master
  • PMI Agile Certified Practitioner (PMI-ACP), Certified Scrum Master (CSM) certification active and in good standing
  • Prior work experience in the financial services or related industry

About M&T Technology

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: We’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative, workers to solve complex problems, architecting solutions, writing high-performance software, and charting our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

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