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Community Program Manager - Collaboration Platform (Webex)

Technologie de l'information

326 jours | San Jose, California, United States | iTALENT DIGITAL

Community Program Manager - Collaboration Platform (Webex)

326 jours | San Jose, California, United States | iTALENT DIGITAL

iTALENT DIGITAL

Date de début :mai 26

Appliquer avant :juin 26 2020

Industrie : Technologie de l'information,

Peut être fait à distance

Type :Temps plein

Description du poste

We have an exciting opportunity at our Fortune 100 client for a Community Program Manager for our client's industry-leading Collaboration PlatformThis is a remote role (work from home!) and is a long-term opportunity (up to 2 years) with the possibility of conversion to perm for the right candidate. iTalent offers medical benefits, 401k, and more! Direct W2 candidates only please (we are not able to offer sponsorship at this time) **no third party or vendor submissions please**

About the Team:

You will be a part of the Digital Experiences and Enablement team, in the client's Collaboration business unit, reporting to our Industry Adoption Manager.

You will partner with the broader community management team of the client, to manage the collaboration presence and representation.

You will connect with Business Unit/Engineering leads to ensure their participation and presence interacting with customers.

Most importantly, you will directly interface with customers to ensure they have a positive experience communicating with the client.

About the Role:

You will lead the creation, community-building, and continuous improvement of new specialized influencer, maven, and ambassador groups for collaboration products at client. Our collaboration platform has millions of users, and we need your help fostering a bustling influencer community.

You will help facilitate relationships and communication between our top-priority customers and partners, to help them access the resources and personnel they need for the best experience supporting our collaboration platform. Also, you will help grow a new credential program to represent education status for our highest levels of masters.

This is a pivotal time in our business, to migrate a 2200+ person Ambassador group out of a private group messaging forum and encourage their involvement in a searchable, online community, allowing for growth.

You will help grow and manage our loyalty programs, where customers come to get specialized resources and early access to product trials and information. You will help connect across different product areas to bring the latest news and resources to our community members. Again, the biggest part of this job will be facilitating conversation and relationships.

Responsibilities:

  • Create and maintain the program management of our loyalty programs
  • Partner in the development of a new education credential for top client's mavens
  • Promote participation in the loyalty spaces internally and externally
  • Work with our analytics partners to quantitatively measure and manage success
  • Manage live community meetups, over videoconferencing with client's collaboration platform

About You:

As you will be crucial to the growth of these programs, we are seeking someone skilled in project planning and relationship building. Most importantly, we are seeking someone execution-oriented.

Our #1 goal is to hire someone with demonstrated expertise in collaboration products.

Required qualifications and skills

  • Ideally, 5+ years of experience with collaboration products and project management
  • Demonstrated history with collaboration products is a must
  • Excellent communication skills - interpersonal, oral, and written
  • Comfortable writing clear, and positive responses, representing the client's brand.
  • Skilled in relationship management
  • Detail-oriented, with focus on execution
  • Demonstrated interest in Customer Success and Adoption
  • Experience scheduling customer activities, interviews, or web conferencing sessions
  • Program management skills -able to lead programs independently and efficiently in a highly organized, meticulous, and timely manner
  • Able to explain the rationale and benefits of loyalty programs to the broader organization
  • A positive outlook and attitude

Education

Minimum Bachelor’s degree

About iTalent Digital:

A woman- and minority-owned digital consulting company, we celebrate individuals and diversity, cultivating a culture where our people can excel and lead balanced lives. Recruitment at iTalent is guided by an unwavering principle: Only hire the best. Because we have the best people, we have the privilege of working with the best clients, doing the best work, and effecting transformative change at work and in our communities.

What you get:

You get the chance to work with some of the best brands and high-performance teams out there! iTalent offers our W2 consultants excellent benefits such as medical, dental, vision, life insurance, and 401K + matching. We are growing and we want to see you grow! 

Log onto iTalentdigital.com to learn more about what working at iTalent can mean for you.

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