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Agile Coach (Agile Delivery Manager) - Data Technology Solutions

Technologie de l'information

93 jours | Toronto, Ontario, Canada | HOOPP (Healthcare of Ontario Pension Plan)

Agile Coach (Agile Delivery Manager) - Data Technology Solutions

93 jours | Toronto, Ontario, Canada | HOOPP (Healthcare of Ontario Pension Plan)

HOOPP (Healthcare of Ontario Pension Plan)

Date de début :janvier 15

Appliquer avant :février 15 2021

Industrie : Technologie de l'information,

Peut être fait à distance

Type :Temps plein

Salaire : 88300,00$ Annuel

Description du poste

Job Summary

Are you a bold, quick-thinking and driven individual seeking the growth and challenge that comes from working with collaborative teams for a dynamic company? Are you intrinsically passionate as a change agent, influencer of growth and have the desire to “move the needle”? If you feel satisfaction at seeing your team’s ideas and dreams become reality and answered yes to any of these questions, we want to hear from you!

The IT Investment Solutions Group (ISG) at HOOPP (Healthcare of Ontario Pension Plan) is looking for an experienced individual to fill a permanent, fulltime Agile Coach/Delivery Manager role for our Data Technology Solutions team. Candidates must have solid and strong working skills of Scrum and Lean practices with a true Agile mindset (as opposed to a traditional project manager), as well as experienced and evolved leadership and interpersonal skills capable of earning credibility and trust from a highly intellectual and functioning group of individuals.

The Data Technology Solutions domain aims to provide fast, effective and trusted data to its stakeholders within Investment Management and Finance divisions. DTS comprises of 4 sub-teams: Data Quality, Data Intelligence, Data Infrastructure and Data Literacy. Services include but are not limited to; daily data extraction (via internal applications and external vendors), BI reporting solutions, data warehousing, data infrastructure and Master Data Management. The Agile Coach/Delivery Manager is required to support two main groups - DTS (Data extraction, retention and management) and the A-Team responsible for automation of our daily processes to support automated extraction and down-stream data provisioning for our Investments Data Management business team.

Team members are looking for guidance and facilitation of a strong, open, collaborative and efficient portfolio structure and delivery framework. Individuals are new to or need a refresher on agile/lean practices, all while looking to reach a high level of technical competency and functional maturity. An Agile Coach/Delivery Manager will be instrumental in facilitating their evolution and growth, in addition fulfilling Scrum Master responsibilities (although the domain may need both Scrum and Lean/Kanban/Other frameworks). The domain’s principles are focused on delivering true customer value in a dynamic and fast-paced environment. They are looking to challenge the status quo, innovate for better solutions and form better team collaboration.

This individual will act as one of three ISG Data Portfolio leaders and will require close collaboration with the Portfolio Architect and Portfolio Product Owner. This leadership model has been introduced in ISG to ensure objectivity through plurality of team leaders.

Why You’ll Love Working Here

  • Open concept office designed to facilitate communication and collaboration
  • Business casual dress code
  • World class Defined Benefit pension
  • 100% company paid Extended Health and Dental benefits
  • Annual wellness program for reimbursement of health & wellness related expenses
  • On-site fitness, yoga and meditation classes as well as massage therapy
  • You’re making an impact and helping to deliver on our Pension Promise

What You Will Do

This position will focus on three primary areas:

Agile Framework Leadership

  • Teach, mentor and facilitate the usage of various Agile principles and practices (Scrum, Kanban, Lean etc.) that align with the team’s product/service delivery focus (coach at the individual, team and stakeholder level)
  • Pragmatically assess the team’s delivery framework and recommend/facilitate modifications as required that add value to the team
  • Facilitate appropriate framework ceremonies (ex: Daily Scrum, Team Retrospective etc) as Scrum Master and/or Agile Delivery Lead
  • Build communication, relationships and understanding of Agile delivery mechanisms between the team and their delivery counterparts, vendors, customers, stakeholders and sponsors
  • Establish and maintain credibility, trust and respect of the team, stakeholders, sponsors and other colleagues by adding value to the team’s delivery initiatives.
  • Contribute to the evolution of a department wide Agile Delivery practice in collaboration with other Agile Coach/Delivery Leads/Managers (sharing thoughts and advice on practices, measurements and playbooks that will fit and shape HOOPP’s high performance culture and objectives)
  • Coach the Product Owner(s) on “big picture" thinking/vision/strategy enabled through collaboration with team Product Owner counterparts and stakeholders/customers

Solutions Delivery Leadership

  • Collaborate with ISG Portfolio Product Owners and Architects (using ISG’s Scaled Delivery Framework) to communicate and coordinate cross-team initiatives
  • Support the Product Owner with managing stakeholder relationships
  • Facilitate the elicitation, enhancement and reporting of key delivery metrics and measurements (Solutions/Service Delivery Quality, Team Health, Customer Satisfaction) to senior leadership within ISG
  • Analyze metrics and measurements to develop a Continuous Improvement plan for the team to execute
  • Identify and improve delivery framework processes that are inefficient or do not add value
  • Facilitate effective decision-making, communication and collaboration, and help support and sustain team-level and domain-level continuous improvement
  • Partner with the Portfolio PO to help with the evolution of the team’s product owner model, roles & responsibilities in a domain based, multi-team, connected environment;
  • Assist with the creation and maintenance of the team’s solution delivery roadmap and socialize with Business and IT leadership
  • Partner with the Product Owner to ensure regularly scheduled, clear and concise communication of delivery estimates, timeline commitments and status to meet Stakeholder expectations and to avoid unnecessary escalations
  • Provide team with bi-weekly Sprint Run-down reports to support reviews with Stakeholders
  • Protect the team from external disruptions originating from Stakeholders and/or other teams within IT&FS
  • Effectively assist the team with the removal of delivery blockers and impediments in a timely manner

People Leadership

  • Provide direct people leadership for a Portfolio team of 15 to 20 developers and analysts
  • Act as Hiring Lead/Facilitator and partner with Lead Developer and Lead Analyst to ensure hiring process is complete
  • Coordinate activities related to new staff on-boarding
  • Assist with authoring and/or review of Business Case(s) to support changes in team complement (team migration, additions etc)
  • Mentor and support the growth of team leadership roles (specifically the Product Owner and Technical Leadership)
  • Enhance the culture of team health - use team feedback, measurements, judgement and instincts to help the team establish comradery, health and growth
  • Build trust, manage team dynamics and motivate people through regularly scheduled one-on-one discussions and in-the-moment or formal feedback sessions focused on ISG behavioral pillars
  • Assess team member performance regularly (quarterly and annually) through collaboration with Product Owner, Technical Team Lead and ISG’s People and Culture Leaders
  • Manage activities related to staff promotions (including career development plans and training) and the creation and execution performance improvement plans through collaboration with technical and analytical team leads
  • Partner with People and Culture Leaders to socialize and ensure adherence to new or enhanced employees processes and procedures
  • Lead the development of quarterly team objectives and Key Results (OKRs)
  • Manage team absences via HOOPP’s Time and Attendance System

Who you are:

  • Demonstrable experience in a Scrum Master role, leveraging both Scrum and Lean practices
  • Demonstrable coaching experience - observing, assessing, diagnosing and facilitating team improvement, customer satisfaction and value/objective driven achievements
  • Demonstrable experience coaching Product Owners and team leadership roles (with an emotionally intelligent, empathetic and host-leadership style)
  • Previous experience coaching, mentoring and evolving teams and individuals, preferably in Agile capabilities
  • University degree in Computer Science, Information Management or related

    Experience in Finance/Trading/Pension industry
  • Experience with various agile-based techniques such as Impact Mapping, Story Mapping, Change Canvases, Team Working Agreements, various effective Retrospective techniques, Feature-Based Teams, scaling techniques etc.
  • Strong communication, facilitation, negotiation, collaboration and interpersonal skills

    Strong coaching ability
  • Assertive, supportive, dynamic and empathetic yet humble; capable of quickly earning trust and credibility from the team
  • Strong work ethic, driven, dependable, and responsible
  • Ability to work well in an autonomous and self-regulated, team-based and client-centric environment without focusing on individual glo

Notice for job applicants

Following the advice of Canadian health authorities, to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire onboarding will be conducted online. While we are doing our best to ensure reasonable response times, please expect some delays during the recruiting process due to the current situation. Thank you for your patience and understanding during these challenging times.

For additional information on our adjusted recruitment process, please email us.

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