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5,001-10,000 employeeshttps://news.microsoft.com/

Description

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 144,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

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Business Program Manager

Information Technology (IT)

30 days ago | Richmond, Virginia, United States | Microsoft

Business Program Manager

30 days ago | Richmond, Virginia, United States | Microsoft

Microsoft

Opening date:January 27

Closing date: February 27 2021

Industry: Information Technology (IT),

Job description

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Business Program Manager - EUSE Field Engagement and Delivery Services

Microsoft’s Field Engagement & Delivery team within the Core Services Engineering organization is a highly motivated, globally dispersed team focused on helping Microsoft’s end users, including services, sales, marketing, commerce, customer support, finance, and HR professionals achieve their full potential. We

enable rich and pervasive internal user experiences that result in connecting the company, delighting Microsoft employees, and inspiring the industry.

Within Field Engagement & Delivery, Business Program Managers are responsible for enabling user experiences through our change management expertise and knowledge of various processes, line-of-business applications, and reports used daily across Microsoft subsidiaries. Our PROSCI based skills and business acumen enable quick and effective increases in user satisfaction and consistent adoption of technology and process changes as well as faster return on investment for our Corporate stakeholders. We have strengths in business analysis to assess current processes vs. future state, identify and prioritize gaps together with users, drive awareness and desire across the user communities for the pending changes, and land the changes through effective communication and training strategies. We are locally based with our user communities and as a result are able to respond to local needs and partner with Corporate teams to understand and prioritize requirements while managing user expectations.

This Business Program Manager role will be vital to support the Microsoft U.S. Federal government business. Specifically, the role will partner with the US Federal team to enable an optimal field user experience with internal line-of-business tools, reporting, and related workflows by understanding usage scenarios and building relationships with key stakeholders in the business (e.g. business operations teams, sales managers and leaders, HR and Finance leads, consultants, and other field service delivery roles). The ideal candidate has a passion for building and maintaining relationships, business analysis skills to validate and prioritize solution requirements, and the creativity and passion to localize readiness and deployment activities in a way that motivates users to adopt changes and provide feedback for future improvements.

Responsibilities

  • Partner with Corporate and Microsoft U.S. Federal business stakeholders to drive change management of engineering led and process led line-of-business application, process, and reporting changes to the user community.
  • Follow ADKAR methodology while delivering on change management activities to assess current vs. future state capabilities, assess and prioritize user needs, and drive landing and adoption activities inclusive of UAT, communications, training, and post implementation follow ups with users.
  • Be the local single point of contact for a given set of business and engineering capabilities on behalf of various engineering teams, peer Field Engagement & Delivery teams, and Corporate business teams.
  • Identify ongoing opportunities to address opportunities for improvement re: line-of-business application and reporting usage and satisfaction together with managing the feedback pipeline with the local business and into Corporate business and engineering teams

Qualifications

Required Qualifications:

  • 10+ years of solution, project, process, and/or change management with proven track record of successful delivery in support of sales functions and marketing as well as finance field communities.
  • 10+ years’ experience in the IT or software industry or in business/IT consulting services.
  • The successful candidate must be a U.S. Citizen. This position requires verification of US Citizenship to meet federal government security requirements.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Minimum BS/BA degree in Information Systems, related field OR equivalent business experience.

Preferred Qualifications

  • Strong verbal and written communication skills, strong interpersonal skills.
  • Previous experience with any of the following: Sales, Marketing, Inside Sales,
  • Licensing, Finance, Incentive Compensation Processes, Models and Systems desired
  • Proven self-starter with a track record of successful entrepreneurial/individual contributor.
  • Ability to influence and communicate at senior levels.
  • Strong cross-group collaboration skills.
  • Strong acumen in service delivery structures, approaches, and processes.
  • Business process design methodology and implementation.
  • Willingness to travel at least once a quarter.
  • Strong Change Management Experience
  • Have the ability to support work across multiple time zones.

    #CSEO#EUSEJOBS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Business Program Manager

Information Technology (IT)

30 days ago | New York, New York, United States | Microsoft

Business Program Manager

30 days ago | New York, New York, United States | Microsoft

Microsoft

Opening date:January 27

Closing date: February 27 2021

Industry: Information Technology (IT),

Job description

Microsoft has brought together various components and teams together to create a new Connected Customer Experience model in our Enterprise Operating Units (EOUs) to ensure we are providing the best support and relationships to our Enterprise customers.

The Business Program Manager (BPM) helps coordinate a number of key operational activities across the teams that form each EOU, and will act as a key change leader given many individuals are new to role and in need of guidance and expertise during this important business transformation.

The role reports to the Chief of Staff of Retail and Consumer Goods. This includes a strong partnership with the Consulting GM, CSAM Managers and Sales Excellence within the EOU and the national teams within the CDO organization. This role provides operational support across multiple reporting, compliance, and insights workstreams within the OU including the recently integrated Services teams.

Responsibilities

CORE RESPONSIBILITIES:

Change Management - Orchestrate and help define new processes and policies driven by the recent integration of Services into the EOU (ex: delivery value metric, red carpet process, account planning, backlog tracking, Seismic, etc…)

This Is Achieved By Engaging With The OU GM’s And Other Senior Managers Within The OU On Various Delivery Excellence And Operational Needs Including

Operations - Works as the single OU integration point for delivery operations excellence.

  • Contract management, billing, fiscal close management, revenue recognition, staffing of demand based roles, delivery operational excellence inclusive of decrements tracking & root cause, ECIF spend tracking for Services projects, red & yellow project tracking in collaboration and coordination with domains, delivery teams, sales, finance & operations.
  • Partner and align with HQ teams including US Enterprise Commercial HQ, and MSUS Chief Digital Officer (CDO) team on national standards and processes

Insights Accountability - helps collate and manage insights into critical success indicators such as:

  • the priorities on the WW Scorecard and the FY21 Accountability Dashboard (ex: Championing Consumption).
  • Field insights and issues on services delivery to feed into the Common Rhythm of the Business (ROB) process owned by the Sales Excellence function in the OU.

Compliance - lead contractual compliance across consulting and delivery plus support of upcoming audits (ex: Enterprise Services Authorization Policy - ESAP, Working Without a Contract - WWOC, Customer Proof of Execution - CPOE, Timekeeping, etc.).

Qualifications

  • 5+ years of relevant business experience in program management, operations, or support roles
  • Experience running multiple projects and requests with competing priorities across multiple stake holders
  • Ability to work and create structure in complex and ambiguous situations and respond flexibly in time sensitive situations
  • Experience in identifying an issue, investigating, developing a solution, implementing the change and monitoring the results
  • Track record of delivering measurable business improvements (improved value/efficiency, increasing quality and/or reduced costs); Establishing benchmarks and
  • KPIs, articulating strategies to achieve goals
  • Partnering across teams, aligning goals and driving focused results with large impact
  • Consulting business knowledge - consulting delivery, paid support, or both
  • Excellent verbal and written communications skills.
  • Strong team player with excellent interpersonal skills
  • Quick learner and willing to adapt to a dynamic working environment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Group Program Manager

Computer Software

36 days ago | New York, New York, United States | Microsoft

Group Program Manager

36 days ago | New York, New York, United States | Microsoft

Microsoft

Opening date:January 21

Closing date: February 04 2021

Industry: Computer Software,

Type:Full Time

Job description

Microsoft is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. Microsoft Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. We are the engine that powers the buying and selling of digital advertising across all aspects of our digital portfolio including our high-growth search engine, Bing.



Microsoft’s paid search advertising platform enables clients to link relevant ads to search queries in a dynamic, real-time modified second price auction. The Network Management team within Microsoft Advertising is helping to power the monetization engine for Microsoft’s and third-party publishers’ online search services. We have a broad responsibility for network quality and policy, business planning and forecasting, performance management including delivering operational insights, and monetization programs all of which are critical to ensuring the long-term health of our paid search business. We work with all groups driving monetization improvements including engineering, customer-service operations, advertising sales & marketing, and product management - working across publishers, advertisers and optimizing across the overall network. The team is responsible for developing advanced techniques to turn data into insights; and to drive actions based on those insights end to end.



We are currently seeking a Program Manager Lead who will manage a team of IC’s focused on product management activities and strategy around customer advertising products and features focused on campaign automation, optimization, audience targeting across both search and our native advertising products. This person is core to our understanding the ecosystem, auction process and key monetization drivers. In this role you will help lead analytical projects, develop measurement frameworks, lead cross team go to market and product strategy needs, help create programs with sales to optimize engagement with our products, and help conceptualize the product roadmap and planning of customer needs that can help drive performance. This role also helps generate data driven answers to complex product challenges. Equally important is your ability to communicate across a varied range of partners. This will require a strong understanding of our advertising systems and processes and an ability to work and leverage resources across the organization

The work environment empowers you to have a real impact on Microsoft’s business, our advertiser partners, and millions of end users.

  • Developing sophisticated and accurate financial forecasting models, with a focus on bottom’s up modeling of the constituents of complex and varied data sets.
  • Modeling the dynamics of the paid search market, understanding advertiser value and intent.
  • Designing and analyzing the results of large-scale online experiments

    Working across disciplines and teams to find solutions.
  • In this role on the Business Planning & Forecasting team you will dive into heavy amounts of data and gain an understanding of levers that drive performance, with a focus on generating forward looking.
  • Seasonal/trend insights. You will have a keen intellect for generating data driven answers to complex business questions. Equally important is your ability to communicate across a varied range of partners and stakeholders. This will require a strong understanding of Bing Ads systems and processes and an ability to work and leverage resources across the organization.

Responsibilities

Key Accountabilities:

  • Help with the development of Rhythm of Business (ROB) reporting and be able to explain what is driving or offsetting monetization performance with respect to your product area.
  • Generate and consolidate actionable insights to improve the search advertising platform, increasing both long-term revenue and relevance.
  • Develop and lead executive level presentations on research and monetization focused projects.
  • Help lead folks in creating adoption plans and strategies across product areas by partnering with marketing and sales teams.
  • Provide planning inputs to assist with short to long-term revenue forecasts that incorporate the business strategy as well as economic and competitive influences.
  • Excellent partner and publisher management.
  • Be a Strategic Advisor: Provide thought leadership, advice, influence and insight to partners across other teams related to our products and monetization initiatives.
  • Lead project work streams with limited oversight.
  • Assist with monetization initiatives end to end by working with engineering, LCA, marketing partners, and sales.
  • Ability to work with large data sets, obtain information, identify trends, and lead solutions to complex problems.

Qualifications

Skills and Qualifications:

  • Good understanding of the Paid Search ecosystem.
  • Strong analytical skills and technical background combined with keen business acumen.
  • Entrepreneurial attitude and comfort with taking on multiple roles, sometimes outside of comfort zone.
  • Detail oriented & thorough, with ability to understand and identify the key trends and levers that drive the business.
  • Excellent verbal and written communication skills. The ability to clearly explain complex data and analysis is equally important as understanding it.
  • Ability to spot outliers in data and persistence to find what the cause is and drive to understand the unknown.
  • Strong ability to apply abstract theory and expertise to solve real-world problems.
  • Hands-on approach to data analysis with a strong focus on accuracy and quality.
  • Self-starter with proven record of working independently and collaboratively in a demanding interdisciplinary team environment.
  • Track record of success in dealing effectively with complex projects entailing frequent interaction with senior executives.

Experience

  • 7 or more years of professional experience in Product Management, Technical Product Management or Program Management is required.

    People management experience is required.
  • revious work experience in online advertising is preferred; search industry experience a plus.
  • Thorough knowledge and proficiency in working with large data sets, SQL, MS Excel, and Powerpoint.
  • Basic knowledge of auction theory preferred.
  • MBA, Economics, CS/Engineering Degree is highly preferred.

#MicrosoftAdvertising

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Digital Program Manager

Information Technology (IT)

Computer Software

10 days ago | New York, New York, United States | Microsoft

Digital Program Manager

10 days ago | New York, New York, United States | Microsoft

Microsoft

Opening date:February 16

Closing date: March 20 2021

Industry: Information Technology (IT), Computer Software,

Job description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

Do you want to improve our customers’ experience and resolve customer issues with support technology? Are you part of the detailed, data driven revolution at Microsoft? Do you constantly seek the evidence to bring positive change to our support service? Do you want to have an impact in delivering on the promise of streamlined and integrated experience for our Apps&Infra Commercial customers? Do you have an uncanny ability to frame a problem effectively and get diverse people across the org working towards a common objective? If so, the Digital Customer Solutions Team in CE&S Digital and Data Support is looking for you to join our team as a Digital Program Manager.

Digital Program Managers (SPMs) provide advocacy on behalf of support, customers, and partners to the Engineering Groups, driving for product solutions and improvements to address product failures and customer, partner, and support experience impacts.

The DPM position focuses one of the product/service lines or lines of business --Data & Enterprise Cloud, Azure, and Commercial products. This position is expected to perform research, data analysis, and trending and provide reporting related to product failures and customer, partner, and support experience impacts to the CSS SBUs, Engineering Groups, Service Delivery, and other key stakeholders as appropriate to get features delivered which move the needle on supportability. The role focuses on providing data analysis, customer feedback/advocacy & support enablement.

Responsibilities

  • Work across teams: engage with Engineering Teams, Technical Program Management, Content Program Management, and partner Support Business Units for Apps&Infra within CSS.
  • Partner with developer operations, the engineering teams, and the business to implement digital support solution improvements for a product or service.
  • Detect customer issues that can be improved by digital support technology and/or content, quantify impact, and design the preferred experience while gathering requirements from several teams across Microsoft.
  • Provide business case by conducting deep data analysis and competitive analysis.
  • Translate business requirements into clear direction and experience spec documents for development.
  • Lead customer focused design initiatives for the Customer Experience & Success
  • Organization to enable better self-help and digital support solutions for customers.
  • Manage to plan of record, including escalation and risk mitigation to budget and metric goals.
  • Manage a large portfolio of ongoing work and multiple efforts against due dates and targets.
  • Manage work that drives business commitments such as metric and budget goals and Objectives and Key Results.

Qualifications

Required Qualifications:

  • 5+ years of experience in program mgmt. end user support, sales, marketing or product design/development

Preferred Qualifications

  • Experience managing projects (e.g., PMI / Program management skills)
  • Strong aptitude for analytical thinking, disciplined problem solving and data analysis skills (e.g., Lean Six Sigma)
  • Experience with a product or service-related technology (e.g., Cloud, Gaming, Windows, Devices, enterprise technologies)
  • Good written and verbal communication and presentation skills
  • Experience with delivering high quality readouts and communication of business performance to leadership and other stakeholders.
  • Experience working in bug management, or other workload management tools (e.g. Azure DevOps, Visual Studio) (Desired)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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