ConvergeOne is a leading IT services provider of collaboration and technology solutions for large and medium enterprises. We’ve spent decades building upon our technology offerings which span the core technology markets- customer experience, cybersecurity, data center, enterprise networking, and unified communications. We deliver these solutions across a number of delivery models including on-premise, and in private, hybrid, and public clouds as well as the proprietary ConvergeOne Cloud, regardless of our customers existing infrastructure.

When you work with ConvergeOne, you’re working with a full-service provider. We are focused on supporting our customers throughout the project lifecycle, from consultation and design to implementation, optimization, and ongoing management. Our comprehensive portfolio provides one of the broadest and deepest solution offerings in the industry and is backed by a nationwide team of highly trained and certified technicians.

ConvergeOne is your partner for achievement. We have selected more than 300 technology partnerships to customize specific business outcomes including Avaya, Cisco, IBM, Genesys, and Microsoft. These partners recognize ConvergeOne’s world-class expertise and continue to award us their “Partner of the Year.”


We believe that diversity of thought, perspective, and background are key ingredients to personal fulfillment and business success. At ConvergeOne, we are committed to building a workforce that represents the world in which we live, and understand that only then will we reach our highest level of achievement as an organization.

We recognize that we will achieve greater success by providing team members with an environment that respects the dignity of every individual, fosters trust, and allows every team member the ability to nurture their talent as individuals and as part of a collaborative team.

Head office

10900 Nesbitt Ave S, Bloomington, MN, USA, 55437

Sr. Project Manager (voice/telecom experience)


Information Technology

20 days ago | Rochester, New York, United States | ConvergeOne

Sr. Project Manager (voice/telecom experience)

20 days ago | Rochester, New York, United States | ConvergeOne


Opening date:April 04

Closing date: May 04 2021

Industry:Information Technology,

Type:Full Time

Seniority levelMid-Senior

Job description

The Senior Project Manager will be responsible for interfacing in complex projects with customers. This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements.

voice/telecom experience required


  • Coordinates internal resources and third parties/vendors for the flawless execution of projects
  • Ensures all projects are delivered on-time, within scope and within budget
  • Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensures resource availability and allocation
  • Develops a detailed project plan to monitor and track progress
  • Manages changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Measures project performance using sanctioned tools and techniques
  • Reports and escalates to management as needed
  • Manages the relationship with the client and all stakeholders
  • Performs risk management to minimize project risks
  • Establishes and maintains relationships with third parties/vendors
  • Delegates project tasks based on junior staff members’ individual strengths, skill sets and experience levels
  • Tracks project performance, specifically to analyze the successful completion of short and long-term goals
  • Meets budgetary objectives and makes adjustments to project constraints based on financial analysis
  • Develops comprehensive project plans to be shared with clients as well as other staff members
  • Uses and continually develops leadership skills
  • Develops spreadsheets, diagrams and process maps to document needs
  • Forecasts project revenue and ensures that revenue commitments to the business are met

Required Qualifications

  • Cisco Experience preferred
  • 8+ years of project management experience
  • 4+ years of experience in a professional services environment
  • 1-2 years of people management experience
  • One of the following certifications required: PMP, Six Sigma Green Belt (ASQ), CBAP
  • Strong track record of delivering complex solutions with lots of cross team dependencies
  • Demonstrated strong performance in prior roles, with increasing levels of responsibility and independence
  • Experience creating and maintaining project plans, issue logs, risk register, and status reports
  • Strong technical aptitude, organization, analytical, and project management skills
  • Experience working and communicating with Executive level management
  • Excellent written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience
  • Strong sense of accountability and ownership; understand your role and accept individual responsibility for seeing a task through to its completion (end-to-end), understand when and how to escalate, take appropriate risk (avoid unnecessary risk) and understand impact of decisions
  • Ability and willingness to adapt to change and work in a fast paced environment

Desired/Preferred Qualifications

  • Six Sigma, CSM, IIBA, or ITIL certifications (or equivalent experience)
  • BS/BA degree, Master’s preferred in business, project management, MIS, computer science, or related field
  • Experience with Continuous Improvement Initiatives
  • Data analysis and BI skills
  • Experience with Microsoft SharePoint and/or SmartSheets

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