Avtex Solutions, LLC

201-500 employeeshttp://www.avtex.com

Description

Avtex is a full-service Customer Experience (CX) consulting and solution provider focused on helping organizations build meaningful connections with their customers, members and constituents. Avtex offers a wide range of solutions and services to support CX Transformation planning and Orchestration of experiences for clients.

Avtex has offices across the U.S., with Headquarters in Minneapolis. Avtex is recognized as a gold partner of both Microsoft and Genesys, leveraging their world class platforms as the foundation for customer engagements and digital transformation.

Locations
Head office

3500 American Boulevard West, Suite 300, Bloomington, MN, USA, 55431

Project Manager

Information Technology (IT)

Computer Software

3 days ago | New York, New York, United States | Avtex Solutions, LLC

Project Manager

3 days ago | New York, New York, United States | Avtex Solutions, LLC

Avtex Solutions, LLC

Opening date:February 23

Closing date: March 27 2021

Industry: Information Technology (IT), Computer Software,

Job description

The Product Manager is responsible for organizing, planning, and bringing to market profitable products & solutions. This position works closely with members of development, sales, sales support and operations to optimize company investment in product offerings and to achieve company goals.

Responsibilities

  • Evaluate and propose product opportunities with strong growth prospects, strategic company value and viable success potential. Financial analyses, beginning with high level order of magnitude to complete commercial business case development, will be required.
  • Consolidate input from multiple channels, both internal and external, to solidly define feature requirements through user stories and/or functional specifications. Review market and competitors to identify sustainable and protected differentiation for each product.
  • Perform discovery activities, envision, and document infrastructure and system design specifications via architecture design diagrams, and other visual documentation for consumption by developers and customer stakeholders.
  • Ensure the needs of the business and external customers are represented and understood by the project team.
  • Launches products internally and externally to maximize market interest and order volume, including coordinating/collaborating on packaging, promotions, pricing and internal sales & external customer materials for each product.
  • Set expectations with the team and act as a project manager to identify and manage risks to facilitate the timely completion of projects. Accountable for delivery of products on-time and on-budget for approved initiatives including the execution of mitigation plans to meet project milestones and deadlines.
  • Actively participate in agile gatherings (stand-ups, grooming, sprint reviews, retrospectives, etc.) Work with stakeholders to determine success criteria and evaluate whether releases and sprints meet criteria.
  • Coordinate and implement products in partner marketplaces, ensuring promotion, lead management, order volume and revenue are accurate (including reconciliation).

Requirements

  • Optimistic, self-motivated, energetic approach to work habits, management techniques, and communications.
  • The ability to communicate effectively with all levels of the organization in both written and verbal form.
  • Strong understanding of business operations and processes, and the ability to identify and implement solutions that solve management needs.
  • Excellent time management, project management, and organizational skills.
  • The ability to multi-task is imperative.
  • Outstanding customer service skills
  • Independent and self-motivated work ethic
  • Ability to influence others across the organization without direct supervisory authority.
  • Must possess the ability to demonstrate the ROI of investments proposed throughout the product lifecycle.
  • Business acumen to translate product feedback into business solutions and incorporate changes into the product roadmap.
  • Fluent in Agile methodologies with a focus on SCRUM.
  • Proficiency with the Genesys CX/Experience suite, Microsoft Office Suite, agile product development methodologies
  • Capability to efficiently manage both offshore and onshore development teams accommodating periodic early morning or late evening calls per week.
  • Ability to adapt styles to the objective at hand – knowing when to apply pressure, knowing when to compromise to keep development moving forward

Education and Experience: (minimum qualifications)

  • Bachelors in Computer Science or Business-related field or equivalent work experience
  • 3+ years product management experience in a technology services environment required
  • 5+ years’ experience with project management of a development resources strongly preferred
  • 2+ years’ experience translating complex business requirements into product backlog/detailed software requirements
  • Experience with Genesys and/or Microsoft platforms a plus
  • Agile/SCRUM certifications, training, and project management certifications a major plus

#National

#IP-ProductMgr

Working at Avtex

At Avtex, we’ve worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people.

Do you want to be inspired in your workplace? We’re always looking for talented people to join our team!

Similar jobs

Senior Project Manager - Microsoft (Enterprise)

Information Technology (IT)

8 days ago | Phoenix, Arizona, United States | Avtex Solutions, LLC

Senior Project Manager - Microsoft (Enterprise)

8 days ago | Phoenix, Arizona, United States | Avtex Solutions, LLC

Avtex Solutions, LLC

Opening date:February 18

Closing date: March 22 2021

Industry: Information Technology (IT),

Job description

The Sr. Project Manager (Enterprise) is a highly skilled resource with demonstrated experience managing large multi-million dollar projects with multiple workstreams and several dedicated delivery teams with resources up to 20 people. This person must be able to effectively communicate at high executive levels within large enterprise organizations. The Sr. Project Manager is the customer point of contact for coordination of enterprise Microsoft system implementations, including Microsoft Dynamics CRM/D365, O365, Data/AI, Sharepoint, etc. Sr. PMs at Avtex are often assigned projects that are most critical to the future success of Avtex (either in complexity, potential business, market segment, etc.). The Sr. PM is responsible for executive stakeholder management, enterprise project planning, project management, resource management and change management. In this role, success is being able to manage enterprise projects with differing technical solutions while providing exceptional customer experience to our clients.

Responsibilities

  • Manage enterprise Microsoft implementation projects consisting of 15+ members and project budgets from $2M to $6M+
  • Whiteboard and discuss the PMO Implementation Methodology at a high level, diligently follow the process when performing project management tasks, and provide clear and constructive feedback for continuous improvement in the Implementation Methodology to the PMO
  • Work closely with the Microsoft "fast track" team on strategy and collaboration items
  • Establish and nurture productive relationships with customers and deliver exceptional customer experience
  • Act as the primary point of contact for the client for all project-related activities
  • Create and manage a formal project plan, including SOW, timeline, risk management, communication plan, change management, training plan and resource plan
  • Manage the execution of all components of approved project plan, including risk assessments, project deliverables and timeline, vendor coordination, test plans, budget control and project cost, progress on scope, documentation, etc.
  • When appropriate, collaborate with clients to develop design specifications, business needs, and other factors that impact operational requirements and the end customer experience
  • Maintain internal system updates, including project status, SharePoint documentation, resource plans, financial updates for billing, time submittals, and expense reports
  • Active participation in bi-monthly PMO team meetings and solution specific review sessions
  • Maintain a target employee utilization goal

Requirements

  • Bachelor’s degree preferred or relevant work experience
  • 5+ years of experience deploying enterprise IT projects in a customer facing environment
  • Prior experience managing project deployments of Microsoft solutions required
  • PMP (or active plan to achieve PMP certification) preferred
  • Experience in healthcare vertical (payer or provider environments) preferred

    SCRUM Master certification preferred
  • Attention to detail and thoroughness
  • Ability to adapt quickly to changing technology
  • Self-directed, consistent and reliable with effective time management skills
  • Excellent organizational, planning, written & verbal communication skills
  • Travel up to 50% nationally required

#SrPM

#National

Working at Avtex

At Avtex, we’ve worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people.

Do you want to be inspired in your workplace? We’re always looking for talented people to join our team!

Similar jobs

Product Manager

Information Technology (IT)

8 days ago | San Antonio, Texas, United States | Avtex Solutions, LLC

Product Manager

8 days ago | San Antonio, Texas, United States | Avtex Solutions, LLC

Avtex Solutions, LLC

Opening date:February 18

Closing date: March 22 2021

Industry: Information Technology (IT),

Job description

The Product Manager is responsible for organizing, planning, and bringing to market profitable products & solutions. This position works closely with members of development, sales, sales support and operations to optimize company investment in product offerings and to achieve company goals.

Responsibilities

  • Evaluate and propose product opportunities with strong growth prospects, strategic company value and viable success potential. Financial analyses, beginning with high level order of magnitude to complete commercial business case development, will be required.
  • Consolidate input from multiple channels, both internal and external, to solidly define feature requirements through user stories and/or functional specifications. Review market and competitors to identify sustainable and protected differentiation for each product.
  • Perform discovery activities, envision, and document infrastructure and system design specifications via architecture design diagrams, and other visual documentation for consumption by developers and customer stakeholders.
  • Ensure the needs of the business and external customers are represented and understood by the project team.
  • Launches products internally and externally to maximize market interest and order volume, including coordinating/collaborating on packaging, promotions, pricing and internal sales & external customer materials for each product.
  • Set expectations with the team and act as a project manager to identify and manage risks to facilitate the timely completion of projects. Accountable for delivery of products on-time and on-budget for approved initiatives including the execution of mitigation plans to meet project milestones and deadlines.
  • Actively participate in agile gatherings (stand-ups, grooming, sprint reviews, retrospectives, etc.) Work with stakeholders to determine success criteria and evaluate whether releases and sprints meet criteria.
  • Coordinate and implement products in partner marketplaces, ensuring promotion, lead management, order volume and revenue are accurate (including reconciliation).

Requirements

  • Optimistic, self-motivated, energetic approach to work habits, management techniques, and communications.
  • The ability to communicate effectively with all levels of the organization in both written and verbal form.
  • Strong understanding of business operations and processes, and the ability to identify and implement solutions that solve management needs.
  • Excellent time management, project management, and organizational skills.
  • The ability to multi-task is imperative.
  • Outstanding customer service skills
  • Independent and self-motivated work ethic
  • Ability to influence others across the organization without direct supervisory authority.
  • Must possess the ability to demonstrate the ROI of investments proposed throughout the product lifecycle.
  • Business acumen to translate product feedback into business solutions and incorporate changes into the product roadmap.
  • Fluent in Agile methodologies with a focus on SCRUM.
  • Proficiency with the Genesys CX/Experience suite, Microsoft Office Suite, agile product development methodologies
  • Capability to efficiently manage both offshore and onshore development teams accommodating periodic early morning or late evening calls per week.
  • Ability to adapt styles to the objective at hand – knowing when to apply pressure,
  • knowing when to compromise to keep development moving forward

Education and Experience: (minimum qualifications)

  • Bachelors in Computer Science or Business-related field or equivalent work experience
  • 3+ years product management experience in a technology services environment required
  • 5+ years’ experience with project management of a development resources strongly preferred
  • 2+ years’ experience translating complex business requirements into product backlog/detailed software requirements
  • Experience with Genesys and/or Microsoft platforms a plus

    Agile/SCRUM certifications, training, and project management certifications a major plus

Working at Avtex

At Avtex, we’ve worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people.

Do you want to be inspired in your workplace? We’re always looking for talented people to join our team!

Similar jobs