Better.com

1,001-5,000 employeesbetter.com

Description

Better.com is one of the fastest growing home ownership startups in the country, having grown 3.5x year-over-year and funding over $2 billion in mortgages a month. The fintech disruptor dismantled the home-financing ecosystem, replacing it with a digitized process that eliminates commissions, fees, unnecessary steps, and time-wasting appointments. In 2019, Better.com also launched homeowners insurance, title insurance and a network of real estate agents. Better.com has raised over $250M in equity capital and is backed by Kleiner Perkins, Goldman Sachs, American Express Ventures, Ally Financial, Citi and other investors.

Locations
Head office

120 Broadway, Fl 5, New York, NY, USA, 10271

Campus & Recruiting Programs Program Manager

Information Technology (IT)

36 days ago | New York, New York, United States | Better.com

Campus & Recruiting Programs Program Manager

36 days ago | New York, New York, United States | Better.com

Better.com

Opening date:January 21

Closing date: February 21 2021

Industry: Information Technology (IT),

Type:Full Time

Seniority levelMid-Level

Job description

Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50
  • We’ve secured over $254 million from our investors to date

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better Opportunity

The Campus & Recruiting Programs team builds programs that focus on current students while creating onramps to full time employment at Better for diverse communities, such as Military Veterans, retirees, adults without college degrees, previously incarcerated individuals, and more. In addition to building diverse recruitment pipelines, we work with hiring managers & recruiters to ensure an inclusive hiring process and with the central People Development team to ensure everyone can thrive when they join Better’s staff.

Responsibilities Would Include

We are looking for a powerhouse logistical coordinator that would work to coordinate multiple projects across several departments & partners.

  • Build systems that monitor & ensure projects & priorities are on track towards meaningful goals
  • Coordinating the internal logistics of virtual events (e.g., panels & webinars), such as preparing panelists & ensuring that logistics are seamless
  • Creating opportunities for engagement with colleges & universities, which might include:
  • Providing a framework, resources, and support for local recruitment events & for Better staff who wish to recruit at their alma mater or professional organization
  • Assisting as needed with our engagements at HBCUs and minority-serving institutions
  • Driving cross-functional projects by facilitating communication, coordination, planning and execution across the recruiting team and partners
  • Use data to define program success metrics and inform strategic decisions

About You

  • 4+ years of project management experience or related experience HR/Recruiting
  • Experience with recruiting systems and technology solutions
  • Experience building and scaling programs in a high-growth, rapidly adapting environment
  • Ability to manage multiple projects simultaneously, working autonomously, and navigate ambiguity with ease
  • Demonstrated change management experience.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Better.com is committed to paying NYC HQ salary bands, for all employees, regardless of where they are located and does not adjust salaries based on cost of living location. Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:

  • A $500 stipend to set up the WFH office of your dreams
  • Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan

Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.

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Closing Manager

Banking and Finance

36 days ago | New York, New York, United States | Better.com

Closing Manager

36 days ago | New York, New York, United States | Better.com

Better.com

Opening date:January 21

Closing date: February 21 2021

Industry: Banking and Finance ,

Type:Full Time

Job description

Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50
  • We’ve secured over $254 million from our investors to date

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

Better is looking for a Closing Manager to join the team. This person will work closely with our Head of Closing to help manage production flow and pipeline management of our closing experts. We are looking for an organized leader who is comfortable working in the weeds while operating from a bird’s eye view. Someone who is driven by maintaining and improving successful workflows and hitting consistent metrics.

Beyond producing high-quality loans and managing priorities, our goal is to build a product that will ultimately reduce the cost of homeownership in America. To do this, we need you to wear many hats, ranging from a visionary redesigning the needlessly complex mortgage process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Responsibilities will include:

  • Manage a team of 8-10 closing experts with a focus on driving production, pipeline management and, process improvement
  • Provide leadership and direction to high-performance closing team
  • Actively track timeline and progress of Closing Expert onboarding and training
  • Serve as the first line of defense to diffuse customer escalations to management
  • Develop creative and innovative ways to improve team performance
  • Manage and monitor overall performance metrics and pipeline management

About You:

  • 3-5 years of direct closing experience
  • 2+ years of direct closing or mortgage operations management experience
  • Strong understanding of production flow and pipeline projections
  • High empathy and customer-centric mindset
  • Proven demonstrations of improvement and tangible results
  • A proven leader and mentor
  • Excellent communication and relationship-building skills
  • Ability to troubleshoot and solve problems
  • Highly adaptable and able to maintain composure in a fast-paced environment.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Better.com is committed to paying NYC HQ salary bands, for all employees, regardless of where they are located and does not adjust salaries based on cost of living location. Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:

  • A $500 stipend to set up the WFH office of your dreams
  • Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
  • Personalized care and tools for realizing your mental health and wellness goalsRobust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan

Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.

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Senior Manager, Customer Advocacy Strategy and Operations

Information Technology (IT)

36 days ago | New York, New York, United States | Better.com

Senior Manager, Customer Advocacy Strategy and Operations

36 days ago | New York, New York, United States | Better.com

Better.com

Opening date:January 21

Closing date: February 21 2021

Industry: Information Technology (IT),

Type:Full Time

Job description

Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50
  • We’ve secured over $254 million from our investors to date

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

Better is looking for a customer centric, analytical-thinker that will lead efforts to drive customer advocacy. You will identify the “moments of truth” for the customer and ensure we are providing an exceptional experience that surprises and delights. You will work in close collaboration with our marketing partners to identify and execute referral initiatives. You will work closely with our sales / operations team to ensure a seamless E2E experience with ownership over the post-closing experience design. You will develop an intimate understanding of our customers’ needs, wants, and pain points through quantitative and qualitative research. The right person for this role has a bias for action, is analytical, and excels at managing stakeholders to motivate change.

Responsibilities will include:

  • Leverage data to identify “moments of truth” for customers that drive their view of the overall experience
  • Develop initiatives in collaboration with product, marketing, sales, and operations teams to drive a superior customer experience that leads to advocacy (i.e. referrals)
  • Understand drivers of churn once the customer has locked in a rate and drive initiatives that reduce addressable churn
  • Audit existing processes to ensure they are working properly as our business evolves

About You:

  • You have at least 2 years of managerial experience and 5-7 years working in marketing / customer service operations
  • You’re maniacal about improving the customer experience
  • You’re a creative thinker that can brainstorm ways to continuously surprise and delight our customers
  • You’re analytically minded and can drive insights from data
  • You have a bias for action and will immediately drive impact
  • You have excellent communication and relationship-building skills to drive change
  • You have a strong ownership and leadership mindset, able to adapt and thrive in ambiguous or uncertain environments

Things we value:

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Better.com is committed to paying NYC HQ salary bands, for all employees, regardless of where they are located and does not adjust salaries based on cost of living location. Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:

  • A $500 stipend to set up the WFH office of your dreams
  • Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan

Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.

Similar jobs

Communications Manager

Information Technology (IT)

36 days ago | New York, New York, United States | Better.com

Communications Manager

36 days ago | New York, New York, United States | Better.com

Better.com

Closing date: February 21 2021

Industry: Information Technology (IT),

Type:Full Time

Job description

Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50
  • We’ve secured over $254 million from our investors to date

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better Opportunity

As our brand and business continues to grow, we are seeking to hire two media relations managers to play vital roles in the company’s external communications efforts. Both hires will have ownership over pitching and placing stories, as well as supporting conference and awards initiatives for the company. This spread of operational and strategic responsibilities below will be divided between them and demands extensive knowledge of B2C, familiarity with top-tier business and finance publications, and exposure to various conferences and awards.Candidate must be high-energy with a strong work ethic and appetite to learn and grow.

Responsibilities Will Include

  • Developing creative story angles for pitching top-tier financial and business publications
  • Pursue expert commentary and thought leadership opportunities pegged to relevant news, data and trends
  • Maintain strong press relationships and represent the company externally
  • Act as communications business partner to specific business verticals within the company
  • Create an awards strategy and implement application strategy and best practices.
  • Create and adapt communication plans to further elevate the company’s reputation.
  • Create and maintain annual conference target list for unique speaking opportunities that further position the brand and elevate the brand (for execs across the company, ranging from c-suite to product and sales and tech)
  • Write clear and concise press releases, media alerts, and pitches; prepare briefing docs and write talking points to prep executives for various speaking engagements and media opportunities
  • Create and support a regular cadence of Better.com consumer press across all markets

About You

  • You enjoy the hustle and excitement that comes with seeing your stories come to life.
  • You think strategically about the who, what, when, where and why of the stories you pitch so that you are always advancing the ball for the company’s day-to-day strategy and overarching vision.
  • You’re a team player. You’re creative. You have a point of view and are always looking for ways to contribute, even if the task is not ultimately your responsibility.
  • You’re able to cultivate and manage relationships with members of the media; established relationships with journalists at top-tier outlets a plus

    Your organization skills allow you to successfully multitask in a deadline-oriented environment.
  • Excitement about joining a fast-growing startup
  • Established relationships with journalists at top-tier business and financial outlets is a plus!

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Better.com is committed to paying NYC HQ salary bands, for all employees, regardless of where they are located and does not adjust salaries based on cost of living location. Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:

  • A $500 stipend to set up the WFH office of your dreams
  • Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan

Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.

Similar jobs